Purush Nyay Trust (“we”, “our”, “the Trust”) is committed to protecting the privacy and personal information of all individuals who interact with our services, website, helpline, counseling team, and awareness programs.
This Privacy Policy explains how we collect, use, store, and protect your information.
1. Information We Collect
We may collect the following types of information:
1.1 Personal Information (Shared Voluntarily)
Name
Phone number / email
City / state
Nature of concern (mental health, legal, personal issue, etc.)
Documents shared voluntarily (optional)
1.2 Non-Personal Information
Browser type
Device information
IP address
Website usage analytics
Cookies-related data
1.3 Sensitive Information
We never ask for highly sensitive personal details unless it is voluntarily given for support purposes.
2. How We Use the Information
We use collected information strictly for service-related purposes, such as:
Providing counseling and emotional support
Offering legal-awareness guidance
Contacting users for helpline follow-ups
Improving our programs and services
Statistical research for awareness campaigns
Ensuring safety and preventing misuse of services
We do not use personal data for commercial or promotional purposes.
3. Confidentiality & Data Protection
Purush Nyay Trust follows strict confidentiality principles:
All conversations (calls, chats, counseling notes) are confidential.
Only authorized volunteers or staff may access necessary data.
Personal identity details are never shared publicly.
We do not sell, rent, or share personal data with any commercial entity.
We take reasonable steps to protect data against unauthorized access, misuse, loss, or disclosure.
4. When Information May Be Disclosed
We may disclose information only under specific circumstances, such as:
Risk to Life or Safety
If someone is in danger of self-harm or harming others.Legal Requirement
Court orders, police requests, or law enforcement requirements.Public Safety Concerns
If necessary to prevent a crime or protect vulnerable individuals.Consent-Based Disclosure
If a user gives written or verbal consent to share details.
Outside of the above, all information remains confidential.
5. Use of Anonymous Data
We may use non-identifiable and anonymous data for:
Research and documentation
Case studies
Awareness presentations
Reports to authorities or government bodies
Social media campaigns (with privacy protection)
Personal identities are never revealed in any documentation.
6. Cookies & Website Tracking
Our website may use cookies to:
Improve user experience
Understand site traffic
Analyze behavior trends
Users may disable cookies through their browser settings, but some features may not function properly afterward.
7. Third-Party Services
We may use trusted third-party tools such as:
Google Analytics
WhatsApp Business
Email service providers
These tools may collect anonymous data.
We are not responsible for their independent privacy policies.
8. Data Retention Policy
Counseling and helpline records are kept only as long as required for safety and documentation.
Non-essential personal data may be deleted upon request.
Anonymous research data may be retained for long-term studies.
9. User Rights
Users have the right to:
Request a copy of their shared data
Request correction or update of details
Ask for deletion of data (unless legally restricted)
Withdraw consent
Opt-out of communication
Report concerns about misuse of information
Requests can be made via official email or helpline.
10. Safety & Misuse Prevention
The Trust reserves the right to:
Block individuals who misuse services
Report threats, harassment, or illegal activity
Maintain limited data for security or legal purposes
11. Children’s Privacy
Our services are intended for adults (18+).
Minors may attend awareness programs only under supervision.
We do not knowingly collect data of minors without consent.
12. Updates to the Privacy Policy
Purush Nyay Trust may update this policy from time to time.
Revised versions will be posted on the website with the updated date.